Paxport - Supplier Performance Issues | Travel Innovation Group (TB*) #39451 – Incident details

All systems operational

Supplier Performance Issues | Travel Innovation Group (TB*) #39451

Resolved
Major outage
Started 10 months agoLasted 1 day

Affected

Supplier Performance

Degraded performance from 4:23 PM to 5:48 PM, Major outage from 5:48 PM to 9:04 AM, Operational from 9:04 AM to 9:18 AM, Major outage from 9:18 AM to 1:52 PM, Degraded performance from 1:52 PM to 9:34 AM

PaxFaB

Degraded performance from 4:23 PM to 5:48 PM, Major outage from 5:48 PM to 9:04 AM, Operational from 9:04 AM to 9:18 AM, Major outage from 9:18 AM to 1:52 PM, Degraded performance from 1:52 PM to 9:34 AM

Updates
  • Resolved
    Resolved

    After monitoring supplier performance, we have concluded that the issue has been resolved.

  • Monitoring
    Monitoring

    The supplier have expressed they are still working with some issues with their BA NDC service, however the booking performance should be improved.

    We have reenabled the connection and will notify you again if the supplier performance continues to drop.

  • Identified
    Identified

    We have temporarily disabled the supplier due to booking performance issues.  

    The supplier has identified another issue with the BA NDC connection and are working to resolve.

    Further updates will be provided as soon as possible. 

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the result.

    We will notify you again if the supplier performance does not improve.

  • Update
    Update

    We have temporarily disabled the supplier due to unstable performance at the booking stage.

    The supplier is currently working to resolve this issue and updates will be provided as soon as possible.

  • Identified
    Identified

    The supplier have notified us of a potential issue on their end with the following connection:

    • Travel Innovation Group BA NDC (TB*)

    We will continue to monitor performance and an update on the situation will follow shortly.