Paxport - Supplier Performance Issues | Sun Express #40668 – Incident details

All systems operational

Supplier Performance Issues | Sun Express #40668

Resolved
Degraded performance
Started 5 months agoLasted about 6 hours

Affected

Supplier Performance

Degraded performance from 8:06 AM to 11:28 AM, Under maintenance from 11:28 AM to 12:45 PM, Operational from 12:45 PM to 12:58 PM, Under maintenance from 12:58 PM to 2:01 PM, Operational from 2:01 PM to 2:22 PM

PaxFaB

Degraded performance from 8:06 AM to 11:28 AM, Under maintenance from 11:28 AM to 12:45 PM, Operational from 12:45 PM to 12:58 PM, Under maintenance from 12:58 PM to 2:01 PM, Operational from 2:01 PM to 2:22 PM

Updates
  • Resolved
    Resolved

    After monitoring supplier performance, we have concluded that the issue has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the result.

    We will notify you again if the supplier performance does not improve.

  • Identified
    Identified

    Following monitoring of supplier performance, we have deemed it necessary to re-disable the connection temporarily.

    The supplier is currently working to resolve this issue and updates will be provided as soon as possible.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the result. Supplier connection has been reenabled.

    We will notify you again if the supplier performance does not improve.

  • Update
    Update

    We have temporarily disabled the supplier due to instability and booking failures.

    The supplier is currently working to resolve this issue and updates will be provided as soon as possible.

  • Identified
    Identified

    The supplier has identified the issue and are working to resolve.

    We will continue to monitor the situation closely and will notify you if we decide to disable the supplier.

  • Investigating
    Investigating

    We are currently investigating performance issues with the following supplier:

    • Sun Express

    An update on the situation will follow shortly.