Paxport - Supplier Performance | Travel Innovation Group #40626 – Incident details

All systems operational

Supplier Performance | Travel Innovation Group #40626

Resolved
Operational
Started 5 months agoLasted 1 day

Affected

Supplier Performance

Degraded performance from 8:50 AM to 9:43 AM, Major outage from 9:43 AM to 8:52 AM, Operational from 8:52 AM to 4:21 PM

PaxFaB

Degraded performance from 8:50 AM to 9:43 AM, Major outage from 9:43 AM to 8:52 AM, Operational from 8:52 AM to 4:21 PM

Updates
  • Resolved
    Resolved

    After monitoring supplier performance, we have concluded that the issue has been resolved.

  • Monitoring
    Monitoring

    The supplier have implemented a fix and we are currently monitoring the result.

    We will notify you again if the supplier performance does not improve.

  • Update
    Update

    Travel Innovation Group have confirmed that the issue is with Microsoft, and have since escalated this further with them.

    We will continue to monitor the incident closely and will notify you when the situation has progressed.

  • Update
    Update

    This is still with the supplier who are working to resolve.

    We will continue to monitor the incident closely and will notify you when the situation has progressed.

  • Identified
    Identified

    We have temporarily disabled the supplier to investigate performance issues.   

    The supplier is currently working to resolve this issue and updates will be provided as soon as possible.

  • Investigating
    Investigating

    The performance of this supplier is under review.

    We will continue to monitor the situation closely and will notify you if we decide to disable the supplier.