Paxport - Supplier Performance | TUI #42203 – Incident details

All systems operational

Supplier Performance | TUI #42203

Resolved
Major outage
Started about 2 months agoLasted about 4 hours

Affected

Supplier Performance

Major outage from 8:11 AM to 9:31 AM, Under maintenance from 9:31 AM to 10:58 AM, Degraded performance from 10:58 AM to 11:56 AM, Operational from 11:56 AM to 12:11 PM

PaxFaB

Major outage from 8:11 AM to 9:31 AM, Under maintenance from 9:31 AM to 10:58 AM, Degraded performance from 10:58 AM to 11:56 AM, Operational from 11:56 AM to 12:11 PM

Updates
  • Resolved
    Resolved

    After monitoring supplier performance, we have concluded that the issue has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are currently monitoring the result.

  • Update
    Update

    The supplier has identified the issue and are working to resolve.

    Further updates will be provided as soon as possible. 

  • Identified
    Identified

    We have temporarily disabled the supplier to investigate performance issues.   

    The supplier is currently working to resolve this issue and updates will be provided as soon as possible.

    Further updates will be provided as soon as possible. 

  • Investigating
    Investigating

    We are currently investigating performance issues with the following supplier:

    • TUI (THF)

    An update on the situation will follow shortly.